Returns & Refunds
We want you to love your purchase! If there is a problem with your product, we are here to help. Please contact us within 7 days since you receive the product. You can contact us at info@buttercupandink.com, and we will do our best to resolve it for you.
Returns:
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Return Window: You may return most unused, unopened stationery items within 14 days of delivery.
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Condition: Items must be in original packaging, unused, and in resellable condition.
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Exceptions: Unfortunately, we cannot accept returns on:
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Opened paper products (notebooks, journals, notepads)
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Personalised or custom items
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Sale or clearance items
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- Return Shipping: Customers are responsible for return shipping unless the return is due to our error or a damaged item.
How to Request a Return or Exchange
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Email us at enquiries@buttercupandink with your order number and reason for the return or exchange.
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We’ll respond within 1–2 business days with instructions and a return authorisation (if applicable).
Refunds
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Once your return is received and inspected, your refund will be processed within 5–7 business days.
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Refunds are issued to the original payment method. Shipping charges are non-refundable.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 5 days of delivery with photos of the product and packaging. We’ll resolve the issue promptly.
